Refund & Cancellation Policy

1. Cancellation Before Site Visit

If you cancel your booking before our team conducts the site assessment visit, you may be eligible for a partial refund. A booking and scheduling fee of 25% of the service value will be deducted to cover administrative costs.

To cancel, contact us immediately with your order reference number.

2. No Refunds After Work Commences

Once our team has visited the site or commenced any work, payments are final and non-refundable. This policy applies because:

• Labor and materials are committed upon scheduling
• Site assessment and planning incur costs
• Team time and transportation are allocated to your project

By proceeding with the booking, you acknowledge and accept these terms.

3. Before You Book

Please ensure you understand our services before making payment:

• Review the service description carefully
• Understand that a site visit will be scheduled after booking
• Read our Terms & Conditions
• Contact us with any questions before booking
• Ensure the service meets your needs

Once work has commenced, payments cannot be refunded.

4. Service Quality Guarantee

While we do not offer refunds after work commences, we guarantee that:

• Work will be performed by qualified professionals
• Quality materials will be used as agreed
• We will address any workmanship issues related to our scope
• You can contact us for post-service support

5. Online Video Inspection Fee

The online video inspection fee covers the expert assessment of your property via video call (Zoom, Google Meet, or WhatsApp). This fee:

• Is deducted from the full service price if you proceed with the service
• Is non-refundable if you decide not to proceed with the service
• Covers the expert's time, assessment, and detailed quote provided

The inspection includes a professional assessment, a detailed quote, and a recommended work plan delivered after the video call.

6. Exceptional Circumstances

In rare and exceptional circumstances, we may consider support requests on a case-by-case basis at our sole discretion. These circumstances are limited to:

• Duplicate Payment: If you accidentally made multiple payments for the same service
• Technical Error: If a proven technical error resulted in incorrect payment processing
• Service Not Delivered: If we fail to deliver the agreed service within the scope described

Important: Change of mind or deciding you no longer need the service after work has commenced are NOT grounds for refund.

7. How to Request Support

If you believe you qualify for exceptional consideration under section 6, contact us immediately with:

• Your order reference number
• Payment confirmation/receipt
• Detailed explanation of the issue
• Supporting evidence (screenshots, transaction records, etc.)

Contact methods:

• Email: sales@projectgz.com
• WhatsApp: +971543335557

All support requests will be reviewed within 3-5 business days. Our decision is final and binding.

8. Chargebacks

Initiating a chargeback or payment dispute without first contacting us is considered a breach of these terms. We reserve the right to:

• Provide evidence of service delivery to your payment provider
• Pursue recovery of costs associated with fraudulent chargebacks
• Refuse future service to customers who initiate unjustified chargebacks

9. Questions Before Purchase

We strongly encourage you to contact us before making payment if you have any questions or concerns about:

• Whether our service is suitable for your needs
• What information you need to provide
• Expected service timeline
• Scope and limitations of the service

Our team is available to answer questions and ensure you make an informed decision before purchasing.