Privacy Policy

Last updated: January 2025

1. Who We Are

GHADEEL AL SHARQ ("we", "our", or "GHADEEL AL SHARQ") provides contracting, renovation, and building maintenance services. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

When you use our services, we collect:

  • Personal Information: Name, email address, phone number
  • Service Information: Property address, photos, and descriptions you provide for site assessments
  • Payment Information: Order references and payment status (we do not store credit card details)
  • Communication Records: Messages and correspondence with our team
  • Technical Data: IP address, browser type, device information for security purposes

3. How We Use Your Information

We use your information to:

  • Deliver contracting and maintenance services
  • Process payments and maintain order records
  • Communicate with you about your service requests
  • Provide customer support and respond to inquiries
  • Prevent fraud and ensure platform security
  • Improve our services and user experience
  • Comply with legal obligations

4. Payment Processing

All payment transactions are processed through secure third-party payment gateways. We do not store your credit card information. Payment processors have their own privacy policies governing the use of your financial information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and related materials are typically retained for 2 years unless you request earlier deletion.

6. Information Sharing

We may share your information with:

  • Service Providers: Payment processors, email services, and cloud storage providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties for marketing purposes.

7. Security Measures

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

8. Cookies and Analytics

We may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

9. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Object to certain data processing activities

10. International Data Transfers

As we serve clients across the UAE, your information may be processed and stored in data centers located in the region. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: sales@projectgz.com
  • WhatsApp: +971543335557